At Sport Apparel Shop, we’re committed to delivering premium performance sportswear to active individuals worldwide. Our streamlined shipping and returns processes ensure you can shop with confidence.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two convenient shipping methods to meet your needs:
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Includes tracking and insurance
- Free Shipping (Orders $50+):
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
- Basic tracking included
Note: We currently ship worldwide except to certain Asian countries and remote regions. Shipping times may vary during peak seasons or due to customs processing.
Returns & Exchanges
We stand behind our performance-driven sportswear and want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward returns process.
Our Return Policy
You may return most unworn, unwashed items in their original condition with tags attached within 15 days of receiving your order for a refund or exchange.
Important Return Requirements:
- All returns must include the original packaging and tags
- Items must be free of stains, odors, and damage
- Returns must be initiated within 15 days of delivery
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Multipacks (underwear, boxers, briefs)
- Items marked as “Final Sale” at time of purchase
How to Initiate a Return or Exchange
Follow these simple steps to process your return or exchange:
- Contact our team within 15 days of delivery at [email protected] with your order number and details about the product you’d like to return
- Wait for approval – Our customer service team will review your request and email you a Return Merchandise Authorization (RMA) number within 1-2 business days
- Package your items – Securely pack the items in their original packaging with all tags attached
- Ship your return – Include the RMA number on the outside of the package and ship to: Sport Apparel Shop Returns
3157 Ford Street
San Jose, CA 95131
United States
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Refund Processing
Once your return is received and inspected (usually within 3-5 business days of arrival at our facility), we will process your refund or exchange.
Refunds will be issued to the original payment method:
- Credit card payments (Visa, MasterCard, JCB): 5-10 business days for the refund to appear on your statement
- PayPal payments: 3-5 business days for the refund to process
Note: International refunds may take additional time to process depending on your bank.
Exchanges
We’re happy to exchange your item for a different size or color, subject to availability. To process an exchange:
- Follow the standard return process above
- Clearly indicate in your email that you’d like an exchange and specify the replacement item
- If the exchange item is more expensive, you’ll need to pay the difference
- If the exchange item costs less, we’ll refund the difference
For fastest service, we recommend placing a new order for the item you want while returning the original item for a refund.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return shipping label and expedite your replacement.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Sport Apparel Shop Team,
I would like to request a return/exchange for my recent order #[Your Order Number].
Details:
- Item Name: [Product Name]
- Size/Color: [Size and Color]
- Reason for Return: [Reason – e.g., wrong size, changed mind, etc.]
- Requested Action: [Refund or Exchange for (specify size/color if exchanging)]
Please let me know the next steps to complete this process.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]
Questions?
Our customer service team is here to help with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.
Thank you for choosing Sport Apparel Shop for your performance sportswear needs!