FAQ

We specialize in performance-driven activewear and casual sportswear for men. Our product range includes:

• Bottoms (including boxers, briefs, casual shorts, and lounge shorts)
• Chinos pants and denim
• Hoodies & sweatshirts
• Jackets & coats
• Long sleeve tops
• Loungewear
• Multipacks of essential items

Our products bridge the gap between performance and style. They’re designed for:

• Active lifestyles with moisture-wicking fabrics
• Ergonomic designs that perform under pressure
• Style-conscious urbanites who want both function and fashion
• Quality construction that stands up to frequent workouts

Yes! We offer multipacks of our most popular items, which are perfect for stocking up on essentials. These multipacks also help you qualify for our free shipping on orders over $50.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through our encrypted checkout system.

No, you can check out as a guest. However, creating an account allows you to:

• Track your order history
• Save your shipping information for faster checkout
• Receive exclusive offers

Once your order is dispatched, you’ll receive an email with tracking information. You can use this to:

• Track your package with the carrier (DHL, FedEx, or EMS)
• See estimated delivery dates
• Check if signature confirmation will be required

We ship worldwide from our San Jose headquarters, excluding select Asian countries and some remote regions. During checkout, our system will automatically confirm whether we can ship to your location.

We offer two shipping methods:

1. Standard Shipping ($12.95 flat rate)
   • Carriers: DHL or FedEx
   • Delivery Time: 10-15 days after dispatch
   • Includes tracking and reliable delivery
2. Free Shipping (on orders over $50)
   • Carrier: EMS
   • Delivery Time: 15-25 days after dispatch
   • Economy shipping for value shoppers

Pro Tip: Place your order by 12 PM PST for same-day processing on business days.

All orders are processed within 1-2 business days by our San Jose-based team. Processing time is separate from shipping time.

Our delivery estimates don’t include customs clearance time, which may vary by country. Some orders may be subject to import duties based on local regulations. These fees are the responsibility of the customer and are not included in our shipping costs.

We offer easy returns within 15 days of delivery. To initiate a return:

1. Contact our support team at [email protected]
2. Provide your order number and reason for return
3. Follow the instructions provided by our team

Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

If you receive a defective product or the wrong item, we’ll cover the return shipping costs. Please contact us immediately at [email protected] with photos of the issue and we’ll arrange for a replacement or refund.

Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

You can reach our customer service team at:

• Email: [email protected]
• Mailing Address: 3157 Ford Street, San Jose, US 95131

We typically respond to emails within 24-48 hours during business days.

Our team operates Monday through Friday, 9:00 AM to 5:00 PM Pacific Standard Time. Emails received outside these hours will be answered the next business day.

If you can’t find the information you need in our FAQ, please don’t hesitate to contact us. We’re committed to delivering confidence in your sportswear choices from the moment you click “order” to when you’re wearing our gear during your personal best moments.